And the patch which partially fixed it was brought out for VS11/11+/11.5+. As far as I am aware, it did not affect capture using USB devices - or at least no one that I recall reported a problem as such in that regard. The analogue capture problem with VS11 was with Firewire capture (external firewire capture device, mini DV camera used as passthrough, or Digital 8 camera either being used as passthrough or actually playing an analogue 8mm or Hi8 tape). I haven't gotten a response to that request either. I have those dumps available for review in a jpg image format. I subsequently raised case 00248 relating to the attaching of screen images demonstrating a problem to a support request. Is there a way to correct this without re-installing everything? Uninstalling the cyberlink software and the device drivers followed by a capture attempt using a standard USB interface changed the error message (screen dump image) but basically VS won't capture from an external device any more. It worked fine, but when I tried to capture from the same device using VS, I got an error message (screen dump image). A separate Kaiserbaas analogue video/audio (the red white & yellow RGB plugs) to USB interface was recommended by the tutor and that device came with its own drivers and OEM (cyberlink) software. I go to a movie making class focussed on the use of VS11/11.5, and one item of interest has been the conversion of VHS tapes to DVD. VS11.5 appeared to work fine after the basic VS11 install and the 11.5 upgrade files were applied, but I had no reason to do video capture at that time. Recently I had a motherboard failure which resulted in an operating system re-installation, followed by application re-installation (even tho the apps were on a separate logical drive not affected by the OS install) to get all the registry links right. If anyone can provide information which helps fix things ie 1) enables multiple use of the OS video capture driver, or 2) simply re-enables capture for VS 11.5 after someone else has used it, I would appreciate it.

The following is the substance of a support case 090304-00247 I logged several days ago and to which I have has no response (other than the email saying one would be coming within some hours).

Video capture driver